Customer Service

Good customer service is critical to the success of every business. And good customer service is ultimately about exceeding expectations.

At Stadium, we work tirelessly to exceed industry benchmarks, to achieve excellence every day, to constantly innovate and implement new thinking. Our experience is tremendous. Our expertise is second to none.

That’s why we’re in such a good position (not sure what the word was meant to be here! to pass on our insights and skills. We do this not only to advance our own people, but to promote standards and high expectations throughout the entire events industry.

Our customer service courses will equip your staff to serve the public in every way: by keeping them safe, of course, but also by making them feel secure, too. Ultimately, after all, customer service is about customer relationships.

Case studies

Fever Tree Championships

The Fever-Tree Championships at Queens Tennis is the lead up tournament to one of the largest and most well-known Tennis Opens in the world, Wimbledon.

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BBC Biggest Weekend

The BBC Biggest Weekend was held on the second May Bank Holiday Weekend, the initiative taking place across four cities in the UK.

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Wolverhampton Wanderers & End of Season promotions Parade

The 2017/18 season was our very first season with the Wolverhampton Wanderers. A very successful one for ourselves and for the club as they were promoted to the Premiership going into the 2018/19 season!

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Burnley FC

Our Crowd Management arm provide the stewards responsible for ensuring crowd safety and providing customer services for spectators seated in the Jimmy McElroy stand.

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London Olympics

StadiumTM allocated 700 trained and accredited staff to provide traffic management, stewarding and security services to 24 Venues across North & East London including the Olympic village for the duration of the London Games.

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Liverpool FC

At Liverpool, we are responsible for Anfield Stadium’s traffic management operation and have supplied Liverpool FC with Traffic Management services since 2012, with average attendances of 54,000.

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Godiva Festival

StadiumTM was responsible for ensuring the smooth operation of the site’s vehicle traffic flowing in to and out of the site via a one-way traffic management system.

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Glasgow Commonwealth Games

Stadium TM provided key security and crowd management services across 3 venues as an official supplier to the Glasgow Commonwealth Games. Stadium TM had a 3 month period between the award of contract and operations going live.

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